Help

Thank you! We will get back to you within the next working day.

We aim to answer any question within one working day.

Where is my order?

You can track your order anytime here. We aim to get all orders to you within 3 working days. This can change depending on the shipping method you've chosen and the delivery location. If you have any questions regarding your order, contact us.

How can I return an item?

For standard orders, you may cancel or return your products at any time up until the later of 14 days after you receive the products or 28 days after we dispatch them for delivery to you. However, unless they are defective we cannot accept returns of custom products, or any products that have been washed or worn.

Returns of products delivered inside the UK are free of charge if you use the Freepost label included in the package.

If you've lost the Freepost Label, you can send it back to the address below. Just make sure to state your order number, reason for returning and what you'd like us to do with the return.

Freepost RTXA-XYBX-SBKX
Rapanui
Hooke Hill
Freshwater
Isle of Wight
PO40 9BG

What are the delivery charges?

We deliver worldwide. See below for a breakdown of the different delivery options we provide, as well as the pricing:

Standard:

  • UK Standard Delivery: £2.00

Special:

  • UK First Class Delivery: £4.00
  • Special Next Day Delivery: £7.50
  • EU Delivery: £4.00
  • International Delivery: £5.00
  • Store Collect (Isle of Wight Only): Free

(UK & EU prices include the cost of VAT)

What size am I?

All of our products are standard UK high street sizes. All sizes are displayed on each product page, but if you need more info you can check out our sizing info page.

Can I change my delivery address?

Yes you can, as long as your order hasn't been dispatched yet. Please contact us as soon as possible on 01983 409790 to get this sorted. To track your order status, click here.

How do I subscribe to the newsletter?

To subscribe to the newsletter, click here.

How do I unsubscribe from the newsletter?

We have an unsubscribe button located at the bottom of all of our newsletters, click that and you will be removed from our mailing list instantly.

What material is your packaging?

Our packaging is made from bioethylene, a bioplastic which is derived from renewable biomasses, e.g sugarcane. Bioplastics offer a lower waste, less polluting and all round greener alternative to fossil fuel based packaging. Bioplastics are compatible with mechanical plastic recycling.

Why don't you deliver to my country?

We ship to hundreds of countries worldwide. In a very small number of cases where we are unable to ship to a country, it is normally due to the ability of our couriers or payment processing partners in that territory, or the availability of other services that we require to operate in that country effectively. The list list of countries we ship to may change, and the general trend is towards increasing the number of countries that we ship to as the internet opens up new markets. We are unable to offer shipping to a country on a one-off basis, or change territories by request.